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FAQ

Fill out this form if you are intertested in volunteering.  We will ask you to fill out an application if there is a volunteer opportunity that fits your schedule.  Any volunteer 16 or under needs parental permission before being allowed to start.

    • Nothing! Library accounts are FREE, though you may be asked to pay a small fee of $1.00 for a replacement library card if you lose the first one issued to you.

    • We do not set a minimum age. Any parent or guardian willing to sign and be financially responsible for an account for a child can apply for one.

    • Most things check out for 21 days (3 weeks).  There are a few items that have shorter periods, like our Lucky Day collection of videos.  Bookmobile members have a 28 day (4 week) check out, because the bus only visits their town or school once a month.

    • The first time you use your card there is a limit of 2-3 items. A regular card has a limit of 50 items total. There may be other limits on special materials, such as DVDs or folding tables, that vary by item type.  Bookmobile accounts for schoolkids also have limits so that there are materials available for all the kids.

    • Branch hours are listed for each location on that site's Location page.  Occasionally, we are closed for holidays, staff training, or for inclement weather.  We try to notify local media, post on Facebook, and change the phone system on days we have to close.

    • Rolling Hills is not connected to any other library and has a separate catalog, collection and computer system so other cards will not work. But many people have more than one library card and signing up for a new one only takes a few minutes!

    • The Belt Branch, Savannah Branch and Bookmobile are all part of Rolling Hills and you are welcome to return materials to any of our branches. If you checked out your materials somewhere OTHER THAN our three locations, we ask that you please return them to the lending library.  Look inside the cover or for a sticker for the name and address of the owning library.

    • In the upper right corner of our library catalog, enter the last 6 digits of your library card number in the first field and your 7-digit phone number in the second field with no dashes or spaces (10-digit if your area code is not 816).  If your phone number doesn't work, you may have set your password to be something else.  Call or message us and we will reset it for you.

      You can create your own password by logging in to the catalog.  You can also update your contact information and renew your library card before it expires.

      For our online resources that require you to log in or make an account, use your full 14-digit library card number and PIN/password.

    • Yes!  Free wi-fi is available at both Belt and Savannah Branches.  It is open access and you should see it as RHCL_LIB on your device.  You may have to open a web browser on your device to accept our usage rules, but you should only have to do this once per day.

    • We have public access computers at both Belt and Savannah Branches.  You can sign on with your library card number and PIN/password or stop at the desk and get a guest pass.  Computer time is limited per day in order to provide access for more users.

    • No, we do not offer fax service to the public, either sending or receiving.  We recommend people try their local bank or office supply store.

    • With your library card number and password you can log in to our e-book and e-audio services and download items to your device with a certain app or interface.  Each device is different and every service is different, so there is no one set of instructions.  We offer classes for people to learn how or make an appointment for one-on-one assistance.

    • Most library programs do not require registration, but we ask for it when we think there will be high demand or there is a limited number of seats available.  On our events calendar you can click on any event to see more details and register if it is required.

    • Meeting rooms are available for use by the public at both Belt and Savannah Branches.  You can check availability online and place a request yourself, or call one of our locations and a staff person will enter the request for you.

Do you have any other questions?  Type one in below and we'll get it added to the FAQ.